Returns and Refund Policy

By placing an order through wanderbalm.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, you can contact us at info@wanderbalm.com or call us at +1 905 933 4397. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our email.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at

info@wanderbalm.com or call us at +1 905 933 4397.

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember that the time your bank or credit card company processes and post the refund may vary.

7. EXCLUSIONS

Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded. We still allow for exchanges and store credit on discounted, sale and special offer orders.

8. CANCELLATIONS 

See our shipping policy page for details.

Customer Support

Email Us: info@wanderbalm.com

Call Us:+1 905 933 4397

Hours of Operation:

Monday to Friday 10:00 - 17:00 

Address:

6550 Kalar Road, Niagara Falls

ON L2H2T4, Canada